Dimts / Privacy and your data
Privacy and your data
Dimts hears your business calls, so you should know exactly what it keeps, who can see it and how to get rid of it. Here are the answers people ask us most.
Updated October 2026. This page is a plain-language summary. The full privacy policy and terms are what apply.
What Dimts records
Only calls made or received through your Dimts number. It does not listen to your phone in the background and does not read your other calls, texts or contacts. On recorded calls, everyone hears this first: "This call is recorded and summarized by Dimts AI." On Gulf, German and Austrian numbers, both people press 1 to agree, and the call is not recorded if either declines.
From each recorded call Dimts keeps the audio, a transcript, the AI notes, and a contact entry (phone number, plus a name and company if they were said on the call).
Who can see it
- You. Your calls are yours.
- Not our staff. Our support tools do not show calls, transcripts, notes or contacts. Staff see account, usage and billing details only to help you, fix a billing problem or investigate abuse. Each time is logged with a reason and appears in your activity log in the app.
- The AI providers listed below, only to turn audio into text and text into notes.
How it is protected
- Everything is encrypted in transit.
- Recordings, transcripts, summaries, drafts and contact notes are encrypted before they are stored, with a key unique to your account. The master keys are kept outside the database, so a copy of the database or its backups would not reveal any conversation.
- You can lock the app with Face ID, a fingerprint or a passcode, see every device signed in, get warned about new sign-ins and sign out everywhere.
Is my data used to train AI?
No. Dimts does not train AI models on your calls, does not sell your data and does not use it for advertising. We do not identify people by their voice. Our transcription and AI providers process call audio and text only to return a result to us, and may not use them to train their models. Unless a zero-retention agreement is in place, a provider may keep them for a limited time (typically up to 30 days) to detect abuse, and then deletes them. When you ask a question about your calls, the answer is returned and then discarded; we do not store the question.
Where it lives
Account data, notes and call audio are stored in the European Union, and the app runs in Frankfurt. Calls are connected by Telnyx in the United States, and some AI providers process data in the United States under Standard Contractual Clauses. Recordings are held at Telnyx only until they are copied to our EU storage, then deleted there.
Who handles it for us
| Provider | What it does | Where |
|---|---|---|
| Supabase | Database and encrypted call storage | EU |
| Vercel | Runs the app | EU (Frankfurt) |
| Telnyx | Phone numbers, connecting calls, sign-in codes | United States |
| ElevenLabs | Speech to text from call audio | United States |
| Ollama | Writes notes, names and next steps from transcript text, using an open AI model | Mainly United States |
| Polar | Payments, VAT and receipts. Dimts never sees your card number. | United States |
| Expo | Push notifications, with no call content | United States |
| PostHog | Usage counts (such as "call finished") tied to a random ID, never call content or contact details | EU |
| Sentry | Crash reports with call content and personal data removed | EU |
| Calendar events and Gmail drafts, only if you connect them and approve each one | Your Google account |
The live list is on the subprocessors page. We tell customers before adding a provider.
Getting your data out, or deleting it
- Download everything: Settings, Your data, Download my data.
- Choose how long calls are kept: 12 months by default. You can pick 3, 6 or 24 months, or keep them until you delete them. Older calls and their recordings are deleted automatically every night.
- Delete one call or contact at any time. Recordings are removed from our storage and from our call provider.
- Delete your whole account: every call, recording, note and contact is permanently deleted and your business number is released. Encrypted backups expire on their own schedule, and deleted content in them cannot be read without keys held outside the database.
- See what happened to your account: the activity log in Settings lists sign-ins, downloads, deletions and any staff access.
If someone you called asks about their data
For the people you speak with, you decide to record them, so you are responsible for doing it lawfully, and Dimts processes their data only on your instructions. They can ask for their call data to be deleted on the privacy request page. You are notified in the app and must act within 30 days. See our guides to US state laws and UK, EU and Gulf laws.
Questions
Does Dimts record calls I make on my normal phone line?
No. Only calls made or received through your Dimts number. Your regular calls, texts and contacts are never accessed.
Can Dimts staff listen to my calls?
No. Our support tools do not show calls, transcripts, notes or contacts, and any time staff look at your account details is logged and visible to you.
Do you sell my data or show me ads?
No. We do not sell data or use it for advertising.
Can I stop recording a particular caller?
Yes, for incoming calls. You can choose per caller whether their calls are recorded, or record only the callers you pick.
Is Dimts GDPR compliant?
We built it around GDPR principles: a clear notice on every call, encryption, EU storage, export and deletion in the app, and a list of every provider. Our legal documents are still being reviewed by counsel ahead of our EU launch, so check the policy for the current status.
Who do I contact?
Email philiposw11@gmail.com, or use your local data protection authority.